Diagnose your top load washing machine. Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** Are there any error codes? - If the lights flash, which lights remain on? - Can you open the lid? - Is there water in the tub currently? - Are there any noises? - What does the noise sound like in comparison to an everyday item? - During which cycle does the noise occur? (wash, rinse, spin) - Does the problem happen all the time or just sometimes? - *If the unit is leaking, when does the leak occur? (wash, rinse, spin) - Has any work been performed on the unit in the past 6 months? - If yes, what repairs, if any, was performed? - Is the unit in the laundry room, attached garage, or another location?

Diagnose your front-load washing machine. Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** Is the dryer stacked on top of the washer? - Are there any error codes? - If the lights flash, which lights remain on? - Can you open the door? - Is there water in the tub currently? - Are there any noises? - What does the noise sound like in comparison to an everyday item? - During which cycle does the noise occur? (wash, rinse, spin) - Does the problem happen all the time or just sometimes? - *If the unit is leaking, when does the leak occur? (wash, rinse, spin) - Has any work been performed on the unit in the past 6 months? - If yes, what repairs, if any, was performed? - Is the unit in the laundry room, attached garage, or another location?

Diagnose your built-in microwave oven. Model: Serial: Age: Problem: *****PRE_DIAGNOSIS QUESTIONS***** Is the display lit and showing the time of day? - Is the touchpad responding to touch? - Are there any error codes? - Is the inside light on when the door opens? - Does the glass tray turn at the bottom? - Is the unit heating? - Are there any unusual sounds? - Can you describe the type of sound in comparison to an everyday item? - Has there been any work done on the microwave in the past 6 months? - If yes, what repairs, if any, were completed? - Is the unit located in the primary kitchen or another location?

Diagnose your OTR microwave oven. Model: Serial: Age Problem: Service ID: *****PRE_DIAGNOSIS QUESTIONS***** Is the display lit and showing the time of day? - Is the touchpad responding to touch? - Are there any error codes? - Is the inside light on when the door opens? - Does the glass tray turn at the bottom? - Is the unit heating? - Are there any unusual sounds? - Can you describe the type of sound in comparison to an everyday item? - Has there been any work done on the microwave in the past 6 months? - If yes, what repairs if any were completed? - Is the unit located in the primary kitchen or another location?

Diagnose your electric cooktop. Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** When facing the cooktop, which burner(s) is/are not working? - Does your cooktop have a touchpad or knobs? - Is the touchpad responding when touched? - Are the knobs turning freely? - Does the problem happen all the time or just sometimes? - Has any work been performed on the oven in the past 6 months? - If yes, what repairs were completed, if any? - Is the unit located in the primary kitchen or another location? -

Diagnose your dishwasher. Model: Serial: Age: Problem: Service ID: ***** PRE-DIAGNOSIS QUESTIONS***** Is the unit able to turn on? - Is the touchpad responding? - Are there any error codes? - If yes, what is the error code - Is the unit taking in water? - Is the door closing completely? - Is the unit draining all the water out? - Are there any visible leaks on the floor? - Does the water appear to come from the door or under the unit? - Are there any unusual noises? - Can you please describe the noise in comparison to an everyday item? - Does the problem happen all the time or just sometimes? - Has any work been performed on the dishwasher in the past 6 months? - If yes, what repairs were completed, if any? - Is the unit located in the primary kitchen or another location? -

Diagnose your single-wall oven. Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** Is the touchpad responding when touched? - Are there any error codes? - Is the oven heating? - Is the bake function working? - Is the broil function working? - Does the oven have a convection feature? - Is the convection working? - Does the problem happen all the time or just sometimes? - Has any work been performed on the oven in the past 6 months? - Is the unit located in the primary kitchen or another location? - Is the unit plugged in or hardwired to the electrical? -

Diagnose your double wall oven. Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** How many touchpads/controls do you have? - Is (Are) the touchpad(s) responding when touched? - Are there any error codes? - Are both ovens heating? - Is the bake function working in both ovens? - Is the broil function working in both ovens? - Do either oven have a convection feature? - Is the convection working? - Has any work been performed on the oven in the past 6 months? - If yes, what repairs were completed? - Is the unit located in the primary kitchen or another location? - Is the unit plugged in or hardwired to the electrical? -

Diagnose your electric range Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** When facing the range, which burners are not working? - Does your unit have a touchpad or knobs? - If the unit has a touchpad, is it responding to touch? - If the unit has knobs are they turning freely? - Are there any error codes? - If yes, what is the error code - Does the clock maintain the correct time? - Is the oven heating? - Is the bake function working? - Is the broil function working? - Does the range have a convection feature? - Is the convection working? - Does the problem happen all the time or just sometimes? - Has any work been performed on the oven in the past 6 months? - Is the unit located in the primary kitchen or another location? -

Diagnose your range hood. Model: Serial: Age: Problem: Service ID: ***** PRE-DIAGNOSIS QUESTIONS***** Is the unit responding to the touchpad or knobs? - Does the light turn on? - Does the blower fan still operate? - Are there any unusual noises? - Can you please describe the noise in comparison to an everyday item? - Does the problem happen all the time or just sometimes? - Has any work been performed on the hood in the past 6 months? - If yes, what repairs were performed? - Is the hood installed under the cabinet or from the ceiling? - Is the unit located in the primary kitchen or another location? -

Diagnose your refrigerator. Model: Serial: Age: Problem: Service ID: ***** PRE-DIAGNOSIS QUESTIONS***** Is there any ice built up inside? - Is there water leaking onto the bottom inside or on the floor? - If water leaks onto the floor, does it appear to be coming from the front or the back? - Are there any error codes? - Are there any unusual noises? - Can you please describe the noise in comparison to an everyday item? - Are items freezing in the freezer? - Is the unit cooling in the refrigerator? - Is the unit producing ice? - Are you able to dispense water? - Does the problem happen all the time or intermittently? - When was the last time your filter was changed? - Has any work been performed on the refrigerator in the past 6 months? - If yes, what repairs, if any, were completed? - Is the unit located in the primary kitchen or another location? -

Diagnose your freezer. Model: Serial: Age: Problem: Service ID: ***** PRE-DIAGNOSIS QUESTIONS***** Is there any ice built up inside? - Is there water leaking onto the bottom inside or on the floor? - If water leaks onto the floor, does it appear to be coming from the front or the back? - Are there any error codes? - Are there any unusual noises? - Can you please describe the noise in comparison to an everyday item? - Are items freezing in the freezer? - Does the problem happen all the time or intermittently? - Has any work been performed on the freezer in the past 6 months? - If yes, what repairs, if any, were completed? - Is the unit located in the primary kitchen or another location? -

Diagnose your freestanding ice maker. Model: Serial: Age: Problem: Service ID: ***** PRE-DIAGNOSIS QUESTIONS***** Is there any ice built up inside? - Is there water leaking onto the bottom inside or on the floor? - If water leaks onto the floor, does it appear to be coming from the front or the back? - Are there any error codes? - Are there any unusual noises? - Can you please describe the noise in comparison to an everyday item? - Is the unit cooling? - Is the unit producing ice? - Does the problem happen all the time or intermittently? - When was the last time your unit was cleaned? - Has any work been performed on the ice maker in the past 6 months? - If yes, what repairs, if any, were completed? - Is the unit located in the primary kitchen or another location? -

Diagnose your wine cooler. Model: Serial: Age: Problem: Service ID: ***** PRE-DIAGNOSIS QUESTIONS***** Is there water leaking onto the bottom inside or on the floor? - If water leaks onto the floor, does it appear to be coming from the front or the back? - Are there any error codes? - Are there any unusual noises? - Can you please describe the noise in comparison to an everyday item? - Is the unit cooling? - Does the problem happen all the time or intermittently? - Has any work been performed on the wine cooler in the past 6 months? - If yes, what repairs, if any, were completed? - Is the unit located in the primary kitchen or another location? -

Diagnose your stacked washer or dryer. Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** Is the issue with the washer, dryer, or both? - Are there any error codes? - If the lights flash, which lights remain on? - Can you open the lid or door? - Is there water in the tub currently? - Are there any noises? - What does the noise sound like in comparison to an everyday item? - During which cycle does the noise occur? (wash, rinse, spin) - Does the problem happen all the time or just sometimes? - *If the unit is leaking, when does the leak occur? (wash, rinse, spin) - Has any work been performed on the unit in the past 6 months? - If yes, what repairs, if any, was performed? - Is the unit in the laundry room, attached garage, or another location?

Diagnose your laundry center. Model: Serial: Age: Problem: ***** PRE-DIAGNOSIS QUESTIONS***** Is the issue with the washer, dryer, or both? - Are there any unusual sounds? - Can you please describe the sound in comparison to an everyday item? - WASHER: Is this a front load or a top load washer? - Can you open the lid/door? - Are there any error codes? - If the lights flash, which lights remain on? - Is there water in the tub currently? - DRYER: Can you open the door? - Is there a light, and does the light turn on when the door opens? - Does the problem happen all the time or just sometimes? - Is there ample space for the technician to pull the unit forward or get behind? - Has any work been performed on the unit in the past 6 months? - If yes, what repairs were completed, if any? - Is the unit in the laundry room, attached garage, or another location? -